Welcome to Hostinger. By registering an account, purchasing any premium hosting package, using our integrated AI tools, or accessing the websites hosted under en-us-hostinger.com, you agree to be bound by these Terms of Service. Please read these terms carefully before deploying or managing your dynamic assets on our networks.
1. Account Creation and Security responsibilities
To launch websites or access platform backends, you must construct a secure user account. You guarantee that all information provided during registration is accurate and complete. You are exclusively responsible for preserving the confidentiality of your session keys, access codes, and dashboard credentials. Any operational tasks or charges compiled under your active session remain your liability.
2. Acceptable Use Policy (AUP)
Our fast cloud infrastructures and low-latency storage arrays must be used exclusively for lawful operations. You agree not to host, share, link, or propagate files, networks, or databases that:
- Violate state, federal, or international copyrights, intellectual property patents, or registered trade credentials.
- Contain malicious malware codes, trojan systems, active cryptominers, phishing elements, or scripts configured for denial-of-service attempts.
- Engage in illegal distribution operations, unauthorized database scraping, or massive spam emailing systems.
Violating our Acceptable Use Policy may result in immediate suspension or total termination of your hosting setups without notice or reimbursement.
3. Hosting Service Level Agreement (SLA)
We work to deliver enterprise-grade performance, targeting a 99.99% operational network uptime. However, scheduled hardware migrations, essential security patching, or unexpected network failures governed by global network bottlenecks are excluded from this SLA representation.
4. Payments, Renewals, and Refund Policy
All subscription plans, domain locks, and cloud resources are pre-paid. Plans renew automatically at the standard, non-discounted rate detailed in your pricing matrix, unless cancelled prior to your billing cycle date. We offer a robust 30-day money-back guarantee for most of our standard shared, WordPress, and cloud hosting plans. Dedicated servers, specialized domain configurations, and registry administrative taxes are non-refundable.
5. Limitation of Liability
To the maximum extent permitted by applicable legislation, Hostinger, its partner developers, and engineers will not be held liable for any indirect, incidental, special, or consequential damages. This includes data loss, database corruption, or financial downfalls resulting from server timeouts, service interruptions, or unauthorized system breaches.
6. Amendments to These Terms
We reserve the right to modify these Terms of Service at any time. Changes become active immediately upon public publishing to this legal portal. Your continued use of our server tools following these updates constitutes complete acknowledgment and acceptance of the revised agreements.